Corporate Performance
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Corporate Performance Reports


 

Corporate Performance

Current and past results of IESO corporate performance, including the customer survey, is provided on this page.

Corporate Performance

The 2011 Corporate Performance Scorecard, as approved by the IESO Board of Directors in November 2010, is available here.

The IESO's performance management framework utilizes a scorecard approach to translate its mission and strategic objectives into action, drive performance towards these objectives, and measure or monitor its successes or shortcomings in meeting objectives.

To enable appropriate and consistent measurement of IESO corporate performance, a scorecard is updated here quarterly and yearly to inform market participants and the public of its progress in meeting performance targets set for the year.

For 2011 corporate performance, the following four perspectives and performance objectives have been specified for the IESO to meet its mission and strategic objectives:

  1. Reliability - "To sustain excellence in delivering reliable electricity service conditioned by costs and environmental performance."
  2. Customers and Stakeholders - "To continue to operate and adapt the IESO-administered electricity markets to the benefit of all Ontarians."
  3. Operational Effectiveness - "To provide excellent products and services in an efficient and effective manner that meets the needs of customers."
  4. Reputation and Relationships - "To advance the IESO's reputation and relationships to further engage the electricity sector and accomplish its mission."

 

Surveys

Each year a cross-section of IESO market participants are surveyed to gain insight into the IESO’s strengths and weaknesses, and identify areas where improvements can be made.

The 2010 survey demonstrates that the IESO continues to be highly regarded by survey participants, and is considered by most to be a strong and influential leader in Ontario's electricity sector. Improvements to the Stakeholder Engagement process were noted and some areas for improvement were identified, particularly in terms of facilitating customer needs. This annual survey is very important to the IESO and is used to assess how well customers' needs are being met.

 
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