Corporate Performance

Current and past results of IESO corporate performance (strategic) and operational performance (day-to-day) are provided on this page.

The IESO's performance management framework utilizes a scorecard approach to translate its mission and strategic objectives into action, drive performance towards these objectives, and measure or monitor its successes or shortcomings in meeting objectives.

To enable appropriate and consistent measurement of IESO corporate performance, a scorecard is updated here quarterly and yearly to inform market participants and the public of its progress in meeting performance targets set for the year.

For 2010 corporate performance, the following four perspectives and performance objectives have been specified for the IESO to meet its mission and strategic objectives:

1. Reliability - "To sustain excellence in delivering reliable electricity service conditioned by costs and environmental performance."
2. Customers and Stakeholders - "To continue to operate and adapt the IESO-administered electricity markets to the benefit of all Ontarians."
3. Operational Effectiveness - "To provide excellent products and services in an efficient and effective manner that meets the needs of customers."
4. Reputation and Relationships - "To advance the IESO's reputation and relationships to further engage the electricity sector and accomplish its mission."

For the complete 2010 scorecard, as approved by the IESO Board of Directors at the November 12, 2009 Board meeting, click here.

Operational metrics are published quarterly and annually to provide stakeholders an ability to monitor the IESO’s operational performance. For 2010 and onward, operational performance metrics will be provided outside of corporate performance since they represent process-level, rather than strategic-level, indicators of performance. Current results of IESO operational performance are available on the top-right of this page while past operational performance results can also be found within the archived corporate performance reports at the top-right corner of this page.

The categories for operational performance metrics include:

• Reliability Operations
• Market Operations
• Market Support Services
• IT Systems Availability