Corporate Performance
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Corporate Performance Reports


 

Corporate Performance

Current and past results of IESO corporate performance, including the customer survey, is provided on this page.

Corporate Performance

The 2013 Corporate Performance Scorecard, as approved by the IESO Board of Directors in November 2012, is available here.

The IESO's performance management framework utilizes a scorecard approach to translate its mission and strategic objectives into action, drive performance towards these objectives, and measure or monitor its successes or shortcomings in meeting objectives.

To enable appropriate and consistent measurement of IESO corporate performance, a scorecard is updated here quarterly and yearly to inform market participants and the public of its progress in meeting performance targets set for the year.

For 2013 corporate performance, the following four perspectives and performance objectives have been specified for the IESO to meet its mission and strategic objectives:

  1. Reliability - "To sustain excellence in delivering reliable electricity service conditioned by costs and environmental performance."
  2. Customers and Stakeholders - "To continue to operate and adapt the IESO-administered electricity markets to the benefit of all Ontarians."
  3. Operational Effectiveness - "To provide excellent products and services in an efficient and effective manner that meets the needs of customers."
  4. Reputation and Relationships - "To advance the IESO's reputation and relationships to further engage the electricity sector and accomplish its mission."

 

Surveys

Each year, IESO market participants are asked to share feedback on their customer experience  and identify areas where improvements can be made. This annual survey is an important tool used by the IESO to assess how well customers’ needs are being met.

As in recent years, the majority of respondents to the 2012 survey said they are very satisfied with the IESO’s performance and that they consider the organization to be a leader in Ontario’s electricity sector. Areas of focus in 2013 will be acting on customer feedback about the transparency and effectiveness of stakeholder engagement and providing more information targeted to the needs of specific sectors.

 
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