Corporate Performance

Current and past results of IESO corporate performance, including the customer survey, is provided on this page.

The 2011 Corporate Performance Scorecard, as approved by the IESO Board of Directors in November 2010, is available here.

The IESO's performance management framework utilizes a scorecard approach to translate its mission and strategic objectives into action, drive performance towards these objectives, and measure or monitor its successes or shortcomings in meeting objectives.

To enable appropriate and consistent measurement of IESO corporate performance, a scorecard is updated here quarterly and yearly to inform market participants and the public of its progress in meeting performance targets set for the year.

For 2011 corporate performance, the following four perspectives and performance objectives have been specified for the IESO to meet its mission and strategic objectives:

Reliability - "To sustain excellence in delivering reliable electricity service conditioned by costs and environmental performance."
Customers and Stakeholders - "To continue to operate and adapt the IESO-administered electricity markets to the benefit of all Ontarians."
Operational Effectiveness - "To provide excellent products and services in an efficient and effective manner that meets the needs of customers."
Reputation and Relationships - "To advance the IESO's reputation and relationships to further engage the electricity sector and accomplish its mission."

Surveys

Each year a cross-section of IESO market participants are surveyed to gain insight into the IESO’s strengths and weaknesses, and identify areas where improvements can be made.

The 2010 survey demonstrates that the IESO continues to be highly regarded by survey participants, and is considered by most to be a strong and influential leader in Ontario's electricity sector. Improvements to the Stakeholder Engagement process were noted and some areas for improvement were identified, particularly in terms of facilitating customer needs. This annual survey is very important to the IESO and is used to assess how well customers' needs are being met.

2010 Market Participant Survey Report

Previous survey results:
2009
2008
2007
2006
2005
2004


Expand All [+] Collapse All [–] Home About The IESO Board of Directors Management Team Financial Reports Corporate Performance Regulatory Affairs Procurement Careers Expense Reporting Market Data Today's Market Market Summaries Hourly Ontario Energy Price SBG Forecast Report Adequacy Reports SSR and SAA Reports IESO Reports Generator Reports Intertie Flows TRA Reports DACP Reports News and Calendars Subscribe Update Account Market Calendars Events Calendar Weekly Bulletin Planned IT Outages Markets and Programs Energy Market Overview Participants FAQs Operating Reserve Transmission Rights Day Ahead Commitment Enhanced Day-Ahead Commitment Demand Response Feed-in Tariff (FIT) Dispatchable Loads Ancillary Services Market Evolution Analysis and Research Services Connection Assessments Registration Participant Registration Facility Registration Meter Registration Training Courses and Materials Quick Takes Course Calendar Settlements Global Adjustment Intertie Failure Charge Settlements Training The Power Grid Forecasts The Smart Grid in Ontario Reliability Reliability Outlooks Incident Reports Standards ERO Emergency Preparedness Voltage Reduction Testing Wind Power in Ontario Stakeholder Initiatives Consultations Active Consultations Completed Consultations Engagement Calendar Quarterly Report Methods and Process Principles Advisory Committee Members Meetings and Materials Terms of Reference Technical Panel Members Meetings and Materials Current Rule Amendments Working Groups EDAC Market Trials Working Group and Project Advisory Group EDAC I.T Build Phase Dispatchable Loads SE-91 Visibility Technical Group Standing Committees Reliability Standards Information Technology Outage Planning Revenue Metering Commercial Reconciliation Inter-Jurisdictional Trading Wind Power Engagement Calendar Documents Rules, Manuals and Forms Interpretation Bulletins Exemptions Rule Amendments Current Market Rule Amendments Urgent Amendments Baseline Calendar Pending Changes Change Notification Software Changes Report Listing Technical Interfaces IT Release Calendar Market Integrity Compliance Surveillance Dispute Resolution		Corporate Performance Reports 2011 \| Q1 \| Q2 \| Q3 Archive Corporate Performance Current and past results of IESO corporate performance, including the customer survey, is provided on this page. Corporate Performance The 2011 Corporate Performance Scorecard, as approved by the IESO Board of Directors in November 2010, is available here. The IESO's performance management framework utilizes a scorecard approach to translate its mission and strategic objectives into action, drive performance towards these objectives, and measure or monitor its successes or shortcomings in meeting objectives. To enable appropriate and consistent measurement of IESO corporate performance, a scorecard is updated here quarterly and yearly to inform market participants and the public of its progress in meeting performance targets set for the year. For 2011 corporate performance, the following four perspectives and performance objectives have been specified for the IESO to meet its mission and strategic objectives: Reliability - "To sustain excellence in delivering reliable electricity service conditioned by costs and environmental performance." Customers and Stakeholders - "To continue to operate and adapt the IESO-administered electricity markets to the benefit of all Ontarians." Operational Effectiveness - "To provide excellent products and services in an efficient and effective manner that meets the needs of customers." Reputation and Relationships - "To advance the IESO's reputation and relationships to further engage the electricity sector and accomplish its mission." Surveys Each year a cross-section of IESO market participants are surveyed to gain insight into the IESO’s strengths and weaknesses, and identify areas where improvements can be made. The 2010 survey demonstrates that the IESO continues to be highly regarded by survey participants, and is considered by most to be a strong and influential leader in Ontario's electricity sector. Improvements to the Stakeholder Engagement process were noted and some areas for improvement were identified, particularly in terms of facilitating customer needs. This annual survey is very important to the IESO and is used to assess how well customers' needs are being met. 2010 Market Participant Survey Report Previous survey results: 2009 2008 2007 2006 2005 2004

Copyright © 2012 Independent Electricity System Operator