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Expand All [+] Collapse All [–] Home About The IESO Board of Directors Management Team Financial Reports Corporate Performance Surveys Regulatory Affairs Procurement Careers Market Data Today's Market Market Summaries Hourly Ontario Energy Price Day-Ahead Price Forecast SBG Forecast Report Adequacy Reports SSR and SAA Reports IESO Reports Generator Reports Intertie Flows TRA Reports DACP Reports Transition Information News and Notices Subscribe Update Account Change Password Market Calendars Events Calendar Electricity Exchange Weekly Bulletin Planned IT Outages Markets and Programs Energy Market Overview Participants FAQs Operating Reserve Transmission Rights Day Ahead Commitment Enhanced Day-Ahead Commitment Demand Response Emergency Load Reduction Emergency Demand Response Demand Response 3 Feed-in Tariff (FIT) Dispatchable Loads Ancillary Services Market Evolution Analysis and Research Participant Services Training Courses and Materials Quick Takes Course Calendar Settlements Global Adjustment OPG Rebate Intertie Failure Charge Settlements Training Metering FAQs Meter List Metering Service Providers Market Entry Authorization Facility Registration Online Security Exemptions OPA RFPs Connection Assessments The Power Grid Forecasts Smart Grid Forum Reliability Reliability Outlooks Incident Reports Standards ERO Emergency Preparedness Voltage Reduction Testing Wind Power in Ontario Stakeholder Initiatives Consultations Active Consultations Completed Consultations Engagement Calendar Quarterly Report Methods and Process Principles Advisory Committee Members Meetings and Materials Terms of Reference Technical Panel Members Meetings and Materials Current Rule Amendments Working Groups Dispatchable Loads EDAC I.T. Build Phase Linked Wheel Economic Dispatch EDAC Operations Design EDAC Settlements Design Standing Committees Reliability Standards Information Technology Forecasts and Assessments Outage Planning Revenue Metering Commercial Reconciliation Inter-Jurisdictional Trading Market Pricing Wind Power Engagement Calendar Documents Rules, Manuals and Forms Interpretation Bulletins Rule Amendments Current Market Rule Amendments Urgent Amendments Baseline Calendar Pending Changes Change Notification Software Changes Report Listing Technical Interfaces IT Release Calendar Market Integrity Compliance Surveillance Dispute Resolution		Surveys Each year a cross-section of IESO market participants are surveyed to gain insight into the IESO’s strengths and weaknesses, and identify areas where improvements can be made. Based on results from the 2009 Customer Survey, the IESO continues to be regarded highly, and is considered a leader in the Ontario electricity sector. While there is some room to improve, the results demonstrate that the IESO remains a “competent, professional and technically superior organization” with a commitment to maintaining reliability and providing good customer service. 2009 Market Participant Survey Report Previous survey results: 2008 2007 2006 2005 2004

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