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Surveys

Each year, IESO market participants are asked to share feedback on their customer experience  and identify areas where improvements can be made. This annual survey is an important tool used by the IESO to assess how well customers’ needs are being met.

As in recent years, the majority of respondents to the 2012 survey said they are very satisfied with the IESO’s performance and that they consider the organization to be a leader in Ontario’s electricity sector. Areas of focus in 2013 will be acting on customer feedback about the transparency and effectiveness of stakeholder engagement and providing more information targeted to the needs of specific sectors.

 
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